What Information We Hold and Why
When you create an account, we collect your name, email address, date of birth, and contact details to verify eligibility and manage your wallet. Every deposit and withdrawal you make through bKash, Nagad, or Rocket generates a transaction record — we keep these to process payments
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accurately and handle any disputes. We also log device type, browser, and session activity to keep your account secure and detect unusual access. If you contact support, that conversation is stored so we can follow up properly. We do not sell your personal data to third
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parties. Sharing happens only where required by applicable law, with payment processors like bKash and Nagad to complete your transactions, or with fraud-prevention services that help protect your account. Your data is stored on secured servers with encryption in transit and at rest. How long we
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hold it depends on legal obligations in your jurisdiction — account records are typically kept for the period required by applicable financial regulations. You can request a copy of your data or ask us to correct inaccurate details at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.